Your portal information
Updated October 17, 2026. This explains how your account, appointment history and rewards work. See our website privacy information for booking and map details.
Your account
We store your name, email address, sign-in records and a password hash to provide and protect your account. Your password is not stored in readable form. Necessary cookies keep you signed in. Staff accounts also require an authenticator.
Resend delivers verification links, sign-in codes and password-recovery messages. These emails contain account instructions, not health answers, treatment notes or appointment details. Creating an account does not subscribe you to marketing.
Appointments and rewards
The portal reads client contact information, appointments and payment records from Square. Billy or an authorized administrator confirms that a Square record belongs to you before your history appears. A matching name or email alone does not grant access.
If you join the rewards program, the portal keeps enrollment, qualifying-visit and reward-use records. Payment verification helps prevent duplicate stamps. You pay through Billy’s usual checkout; the portal does not collect card numbers or charge your card.
Who can see it
You can see your own linked records. Billy uses practice records to manage appointments and rewards. The site administrator can manage accounts and operational records. Treatment notes and health answers are restricted to the practitioner in the application. The hosting administrator has technical access to the server for maintenance and recovery.
Health forms
Online health forms and treatment-note entry are not open yet. Please discuss health information with Billy at your appointment; do not send it by ordinary email. We will provide the applicable form and privacy information before opening online collection.
Keeping and protecting information
We use encrypted connections, restricted access and encrypted record backups. Account and operational records are kept to support your account, appointments, rewards and security. Contact Billy to request a copy or correction, or to discuss closing your account. Records that must be retained for practice or legal obligations may remain; Billy will explain what applies.
There are no advertising trackers in the portal. Authentication messages do not use open or click tracking. Do not share passwords, sign-in codes or recovery links. Sign out when using a shared device.
Questions or an account problem?
Email billy@knotwitch.com. Include only the information needed to identify your account, without medical details or passwords.